Terms & Conditions

Legal notices and terms of use

Welcome to sanafoods.pk website. The information on this website is provided free of charge and for your general information; but subject to the terms and conditions set out below. These Terms and Conditions constitute the entire agreement between you and Sana Foods Limited and govern your use of the website and replace any prior agreement you may have with Sana Foods Limited regarding the use of this Website. Please read our terms carefully as by using this website you are confirming that you understand and are consenting to our Terms and Conditions of Use for this website.

Rights and restrictions on use

The contents of this website are the property of Sana Foods Limited or are licensed for use by Sana Foods Limited. Copyright © 2019 Sana Foods Limited. All rights reserved.
Sana Foods Limited. trade names, trademarks, logos, and service marks on this website are the property of their respective owners.
Nothing contained on this website shall be construed as conferring by implication, estoppels, or otherwise, any license or right to any copyright, patent, trademark or other proprietary right of Sana Foods Limited or any third party to any users of the website. This website and the content provided on this website, including, but not limited to audio, video, html code, buttons, graphic images, and text, may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, without the prior written consent of Sana Foods Limited, except that you may view, download, copy and print one copy of material and graphics on one computer from this website for your personal, non-commercial use only, provided you do not delete or change any copyright, trademark and other proprietary rights of Sana Foods Limited. All rights not expressly granted herein are expressly reserved.

Disclaimer and Limitation of Liability

This website may include technical inaccuracies or typographical errors and all of the information on this website is provided “as is”, without warranty of any kind, either express or implied, including, but not limited to any implied warranties of merchant ability, fitness for a particular purpose, title, or non-infringement. In no event will Sana Foods Limited or any member of our group of companies, third party licensors, shareholders, employees, directors or agents be liable to you or any other person (whether directly or indirectly) for any special, indirect, incidental, exemplary, or consequential damages, including but not limited to, lost revenues or lost profits, business interruption, loss of programs or data, whether incurred by you or a third party, which may result from your use of this website (or inability to use this website) or any other linked website, even if we are advised of the possibility of such damages. Information on this website and any products or services to which this website refers may be changed at any time without prior notice.

Applicable Law

This website (excluding linked websites), is controlled by Sana Foods. By accessing this website, you agree that the statutes and laws of Islamic Republic of Pakistan apply to all matters relating to the use of this website. If you choose to access this website from another location you are doing so on your own initiative and you are responsible for compliance with the laws of your jurisdiction and you agree that you will not access or use the information on this website in violation of such laws.

Shipping & Delivery

Shipment of all products ordered via the Online Store is done everyday after at agreed times with Shipping companies , except Week-Ends and Holidays Sana Foods online store uses various courier companies and is not responsible for any shipping problems and shall not be held liable for any “reasonable” delay beyond our advertised delivery time-frames. Shipment by Ground Courier can take up to 6 business days for delivery or Express Courier can take up to 3 business days for delivery. Shipping time frames are once the order has been processed. Due to high demand, order processing can take 2 to 3 business days.

The on-time delivery guarantee does not apply to shipments that are delayed due to causes beyond Sana Foods or its shipping partners control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment, delays caused by the consignee, acts of God, public authorities acting with actual or apparent authority on the premises, acts or omissions of Customs or similar authorities, riots, circumstances arising before, during, or after a strike or other labor disputes, civil commotions, disruptions in the air or ground transportation network (such as weather phenomena), and natural disasters.

Courier can take up to 3-5 business days for delivery. Shipping time frames are once the order has been processed. Due to high demand, order processing can take 2 to 3 business days.

RETURN POLICY

The following refund policy applies to all products except those stating their own refund policy within the product description. Please contact support@sanafoods.pk with the order number and reason for return to initiate the refund or credit process. Refund or credit will not be given until items purchased on Sana Foods online store can be returned to us within 30 days of the invoice date, for a full refund or credit of the purchase, minus all shipping costs. In order to get a full refund or credit, the product MUST be unopened. Open products will not qualify for online credit or refund. Please contact us by Email before shipping your return product.

If the product purchased from Sana Foods online store is damaged on arrival, a replacement would be sent at no cost to the customer. It is best to refuse receipt of the product to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier’s delivery record in order for Sana Foods to file a damage claim. Save the merchandise AND the original box and packing it arrived in. Notify Sana Foods immediately to arrange for a carrier inspection and a pick up of damaged merchandise. Email us to support@nfoodsstore.com with the claim. If you do not notify Sana Foods of damaged goods within the first 14 days of arrival, our regular return policy will override any claim of damage.

Contact

If you have any questions regarding these Terms and Conditions, please contact us at
support@sanafoods.pk